Helfilla Bicycles Oy 2774200-4 (hereinafter the online store) sells products to individuals in Finland. We reserve the right to change delivery terms and prices. The prices of the products include VAT or are subject to marginal tax (VAT § 79 b). Marginal taxation is mentioned separately on the product pages. The tax percentages and the total amount of tax are detailed on the receipt.
Online store contact information
Email: info@fillabicycles.com
Phone: 040 758 2811
Postal address: Pihlajatie 3 00270 Helsinki
Ordering
The products to be ordered are selected on the homepage by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. When placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.
Delivery
Orders are mailed on weekdays. The delivery time for products delivered from the warehouse is usually 1-5 business days. If the delivered products are order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the checkout function of the online store before the final acceptance of the order.
If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.
We reserve the right to cancel the order if it is difficult to deliver, e.g. due to stock shortage. However, we inform the customer about this on a case-by-case basis. We are not responsible for lost or damaged shipments. The products are the seller's property until they are fully paid for.
Returns
The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.
Order cancellation, error liability and complaints
Before the order is delivered, the order can be canceled with a written notification by e-mail. The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase when returning or complaining about a product defect.
Products and services are always sold as they are. Helfilla Bicycles Oy is not responsible for indirect or direct expenses caused by the error and/or use of products or services, nor for loss of income. The online store has statutory error liability for the products sold.
Helfilla Bicycles Oy's liability for compensation is always limited to the content of these terms and conditions. When you buy a used bicycle or parts from us, you are protected by the warranty period defined by the Consumer Protection Act. According to the six-month rule for sales, the product is assumed to have had a manufacturing defect if a defect appears within six months from the time of purchase.
Products with some other clear error will primarily be repaired. Other possible means of compensation are the exchange of the product for a similar one without defects, a price reduction or cancellation of the transaction.
In case of complaints, please contact our customer service (info@fillabicycles.com). The consumer has the right to refer potential disputes to the Consumer Disputes Board.
Visma Pay DELIVERY TERMS
Payment
Visma Pay (Visma Payments Oy, company ID number 2486559-4) acts as the payment intermediary for the online store, which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay's online service, and Visma Pay or Visma Payments Oy is shown as the payee on the account statement and invoice. Visma Pay forwards the payments to the online retailer. Payment is safe, because all information about the payment transaction is transmitted using an encrypted connection so that no outside party can see the payment transaction information.
The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment methods
Via the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuuspankki, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Jousto and Enterpay Invoice for the company.
MobilePay: You can pay with your MobilePay wallet if you have enabled payment in online stores in the application's settings. Payments made with the MobilePay wallet are charged from the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.
Pivo: Terms of use are available on Pivo's website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Flexible invoice and Partial payment is a domestic service that allows you to make your purchases quickly and safely. Jousto is intended for individuals who have handled their financial affairs flawlessly. With Jousto, you get 30 days of interest-free and cost-free payment time. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payment, you can pay for your purchases in up to 36 installments, starting at 9.90 eur/month. The costs of the flexible installment are 3.90 eur/month and a credit interest of 19.90%. You can pay for purchases of 30–3,000 euros with Jousto. The credit provider is Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com.
Visma Pay payment service contact information
Visma Payments Oy
Social security number: 2486559-4
Address: Brahenkatu 4, 53100 Lappeenranta
Website: https://www.visma.fi/vismapay/
Register and Privacy Statement
This is Helfilla Bicycles Oy's registration and data protection statement in accordance with the EU General Data Protection Regulation (GDPR). Prepared on 01.01.2018. Latest change 22 November 2024.
1. Registrar
Helfilla Bicycles Oy
2774200-4
Mannerheimintie 68 A 43
00260 Helsinki
2. The contact person responsible for the register
Timo Heinonen
info@fillabicycles.com
3. Register name
Customer register of the Filla Bicycles online store
4. Legal basis and purpose of personal data processing
According to the EU's General Data Protection Regulation, the legal basis for processing personal data is the person's consent (documented, voluntary, individualized, informed and unambiguous)
The purpose of personal data processing is communication with customers, customer relationship maintenance and marketing.
The information is not used for automated decision-making or profiling.
5. Data content of the register
The information stored in the register is: the person's name, contact information (phone number, e-mail address, address), IP address of the network connection, information about the ordered services and their changes, billing information, other information related to the customer relationship and the ordered services.
IP addresses of website visitors and cookies necessary for the functions of the service are processed on the basis of a legitimate interest, e.g. to take care of information security and for the collection of statistical data of website visitors in those cases when they can be considered to be personal data. If necessary, consent is requested separately for third-party cookies.
6. Regular sources of information
The information to be saved in the register is obtained from the customer, e.g. From messages sent via www forms, by e-mail, by phone, via social media services, contracts, customer meetings and other situations where the customer gives out their information.
Information about contact persons of companies and other organizations can also be collected from public sources such as websites, directory services and other companies.
7. Regular transfers of data and transfer of data outside the EU or EEA
Information is not regularly disclosed to other parties. Information can be published to the extent agreed with the customer.
8. Principles of registry protection
Care is taken when processing the register and the information processed with the help of information systems is properly protected. When registry data is stored on Internet servers, the physical and digital data security of their hardware is taken care of accordingly. The registrar ensures that stored data as well as server access rights and other data critical to the security of personal data are handled confidentially and only by those employees whose job description it is.
9. Right of inspection and right to demand correction of information
Every person in the register has the right to check their information stored in the register and demand the correction of any incorrect information or the completion of incomplete information. If a person wants to check the information stored about him or demand correction, the request should be sent by e-mail to the controller. If necessary, the registrar may ask the requester to prove his identity. The controller responds to the customer within the time stipulated in the EU data protection regulation (generally within a month).
10. Other rights related to the processing of personal data
A person in the register has the right to request the removal of personal data about him from the register ("right to be forgotten"). Those registered also have others Rights according to the EU General Data Protection Regulation such as limiting the processing of personal data in certain situations. Requests should be sent by e-mail to the controller. If necessary, the registrar may ask the requester to prove his identity. The controller responds to the customer within the time stipulated in the EU data protection regulation (generally within a month).
